Returns & Exchanges

We are happy to accept returns for any items purchased in person or online at UWG Outfitters. Items may be returned by the indicated deadline on your receipt. All returns must be accompanied by the original receipt received on the date of purchase. Shipped purchases must be postmarked by the return deadline and follow all requirements of in-store returns. Return package must include original receipt of purchase, all tags, and original packaging, and all items must be in original, resalable condition. Return shipping is at the cost of the customer, unless the return is required due to the error of UWG Outfitters. Receipt of return shipping cost must be included to receive a refund but the amount of the return shipping refunded will not exceed our Standard Shipping rate at the time of the return. The original cost of shipping will not be refunded unless it is due to the error of UWG Outfitters. 

General Policy

• Original receipt required for ALL returns, refunds and exchanges. No exceptions.
• No refunds or exchanged are allowed on sale/clearance items, or special orders
  
• Gift card purchases are final purchase, all sales final and non-refundable.
• Online orders purchased for in-store pickup are ineligible for refund if not claimed by the return deadline.
  
• Refunds can only be given in the method originally used for purchase. If the original method is not available, refunds may be transferred to a store
  
• credit account, with approval of the Store Manager. A valid photo ID must be present for all credit card refunds.

• This includes, but is not limited to: textbooks, iclickers, access codes, and course readers. These items, in resalable condition, may be refunded
  with receipt only by the dates listed on the original receipt. After this date all sales are final. Online orders must have their returns post-marked by the final day of the return date. Return hipping fees are to be covered by the student. UWG Outfitters is not responsible for any items that are late, lost or damaged in transit.
• Open or used computer software and access codes are non-returnable.
• Used books, and new books in original packaging, can be returned for full purchase price before the return deadline. Any new books returned out of
  their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval). Any 'new' condition
  textbook rental returned with a rental sticker will be charged a 30% restocking fee.
  (excluding rentals).
• Any returns falling outside of the above stated returns policy are INELIGIBLE for refunds, but may be sold back under the book buyback policy

• Items in original, unopened packaging, and with tags still attached, may be refunded or exchanged within thirty days of the original purchase date --EXCLUDING Graduation Regalia items and textbook/course material(s).

• This includes: Cap, Gown, Tassel, Tam, Hood, Stole, Cords, Announcements, and all other items relating to Graduation. These items can be returned for a full refund as long as still in original, unopened packaging and unused condition before the first Commencement Ceremony. If any of these items are purchased in a graduation package, the entirety of the package must be returned to receive a refund. After the start of the first Commencement Ceremony, Graduation Regalia items will be ineligible for refunds or exchanges. UWG Outfitters is not responsible for any items that arrive late due to shipping vendor errors or delays.

Send returns/exchanges to:

Returns Department
UWG Outfitter
University of West Georgia
301 West Georgia Dr.
Carrollton, GA 30118

Additional Support

Contact us anytime with questions or concerns via email at: uwgoutfitters@westga.edu. or by phone at: 678-839-5182.